Home Akece 101 Lesson 1: Your First Conversation on Akece

Lesson 1: Your First Conversation on Akece

Last updated on Apr 16, 2025

With Akece, you can manage multiple conversations from various channels in one unified dashboard. This is the starting point for building fast, organized, and efficient support.

What Are Channels?

A channel is the method your customer uses to reach your team. In Akece, you can connect the following channels:

  • Email (support or business addresses)

  • Live chat on your website or app

  • Direct messages from Messenger and Instagram

  • Messaging apps like WhatsApp, Telegram, and Line

  • SMS

  • Chatbots

  • Other custom systems via API

Each connected channel creates a dedicated inbox where messages are received and managed.

How Are Conversations Received?

Whenever a customer sends a message through a connected channel, it becomes a new conversation in Akece. Conversations appear in chronological order, with the most recent ones at the top. This helps your team stay updated and respond quickly — right from the dashboard.

How to Start Your First Conversation

You can test this now by creating your first conversation using the website chat:

  1. Go to Settings → Inboxes → Add inbox

  2. Click the “configure” link under the Website option

  3. Enter your business information and complete the setup

  4. Visit your website, open the chat widget, and send a message

  5. Return to the dashboard to see the conversation appear in real time

Prefer to connect another channel first? Check out the guides available for each one.

How to Reply to a Conversation

Open the conversation you want and respond using the available text field. The message will be sent through the same channel the customer used — whether it’s email, WhatsApp, website chat, or another.

You can also use:

  • Private notes to communicate internally with your team

  • Labels to categorize conversations

  • Macros to automate repetitive actions

  • Assignments to define who is handling the case

These tools make customer service more efficient and collaborative.

Now that you understand how conversations work in Akece and have created your first inbox, you're ready to start communicating with your customers in a unified way.

In the next lesson, we’ll walk through the Akece dashboard so you can master all the available features.
If you haven’t created your account yet, click here to get started for free.

Need help? Reach out to us:
📩 [email protected] | 📱 @akece.ai