User Guide | Akece
Akece User Guide
Search for the articles here or browse the categories below.
Discover how to harness the power of Akece to boost your customer support and connect with your audience like never before.
Akece Glossary
Akece in Action: Your Solution for Powerful Communication
Lesson 1: Your First Conversation on Akece
Lesson 2: Getting to Know the Akece Dashboard
Lesson 3A: Mastering Akece’s Core Features
Get started with Akece by setting up your account effortlessly with our clear, guided process.
Creating Your Account
Customizing Your Profile
Setting Up Your Notifications
General Account Settings
Adding Inboxes
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Explore Ember AI, our intelligent assistant crafted to transform customer support with smart, tailored solutions.
Ember AI
Meet Your Greatest Ally: Ember AI
How to Create an Ember Assistant
How to edit and customize an assistant in Ember
How to Create a Document in Ember
How to Create Frequently Asked Questions (FAQs) in Ember
Bring your website to life with Akece’s real-time chat, connecting you instantly to your visitors.
How to Set Up Live Chat on Your Website
How to Install the Live Chat Using Google Tag Manager
How to Install the Live Chat on a Webflow Website
How to Install the Live Chat on a WordPress Website
How to Install the Live Chat in a Next.js Application
Expand your reach with Akece by integrating multiple platforms like email, social media, and more.
How to configure WhatsApp
How to configure Facebook Messenger
How to configure Instagram
How to Configure an Email Channel
How to Create an API Inbox
Unpack the core tools of Akece and see how they empower your customer interactions.
How to Create and Manage Tags
How to Create Response Templates with Quick Replies
Understanding the Contacts Section
How to Create and Use Custom Attributes
How to reply to a specific message
Dive into Akece’s sophisticated capabilities designed to take your support to the next level.
How to Use Conversation Filters
How Conversation Sorting Works
How to Use the Pre-Chat Form
How to use campaigns
How to Create Interactive Messages
Supercharge Akece by linking it with your favorite tools and apps for a seamless workflow.
How to Use Webhooks in Akece
How to Translate Messages with Google Translate
How to Integrate Your Dialogflow Chatbot with Akece
How to Use Dashboard Apps in Akece
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Gain insights with Akece’s detailed analytics to optimize your customer engagement strategies.
Reports
Understanding the Reports Overview
Understanding the Conversation Report
Understanding the Conversation, Agent, Label, Inbox, and Team Reports
Understanding the CSAT Report
Understanding SLA Reports
Build a self-service hub with Akece to empower your customers with instant answers.
Master Akece with proven tips and tricks to maximize your customer support success.
How to Use the Command Bar
How to Use Keyboard Shortcuts
How to Group Contacts into Custom Segments
How to Group Conversations with Filters and Save as Folders
How to Automatically Assign Conversations to Agents (Round-robin)
Explore additional insights and options to fully unlock Akece’s potential for your team.
Step-by-step instructions to seamlessly switch from platforms like Zendesk, Freshdesk, or Intercom to the Akece experience.
How to migrate from Intercom to Akece
How to migrate from Freshdesk to Akece
How to migrate from Zendesk to Akece