The Akece dashboard is your command center. It’s where you track conversations, access reports, configure channels, and manage your entire customer service operation. In this lesson, we’ll walk through each part of the dashboard so you can master its structure and tools.
Key Elements of the Dashboard
Akece Icon
Click the logo in the top-left corner to return to the main dashboard at any time.
Main Sidebar Menu
This menu gives you access to the core areas of the platform:
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Conversations: your central support inbox
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Contacts: list of customers who have interacted with your team or were manually added
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Reports: detailed performance metrics
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Campaigns: proactive messages for customers and website visitors
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Help Center: manage your knowledge base
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Settings: customize your account, channels, and features
Secondary Sidebar Menu
This menu includes shortcuts for personal actions:
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Documentation: access Akece’s help materials
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Notifications: alerts about conversations and recent activities
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Profile: where you can adjust your personal preferences
Current Organization
At the top of the dashboard, you’ll see the name of the organization you’re viewing. If you manage more than one account with the same email, you can switch between them here.
Navigating Inboxes and Features
In the main panel, you’ll find all active conversations. This view is segmented by:
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Conversations: "Mine", "Unassigned", and "All"
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Teams: view by assigned support team
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Inboxes: grouped by channel (WhatsApp, Email, Chat, etc.)
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Labels: filter by manually created tags (e.g., "sales", "complaint")
You can search using keywords or apply advanced filters.
Each conversation displays a summary with:
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Customer name
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Origin channel
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Last message
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Assigned agent
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Linked labels
Conversation Area
When you open a conversation, you’ll see the full message history and tools to act quickly and effectively:
Reply Box
Type your message, attach files, format text, or insert emojis. You can also record voice messages. Switch to the Private Note tab to leave internal comments for your team.
Conversation Actions
At the top of the conversation view, you can:
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Mute notifications
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Email a transcript
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Mark the conversation as resolved
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Set it as pending
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Snooze the conversation for later follow-up
Contact Details
On the right-hand side, you can:
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View customer info
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Edit, merge, or delete the contact
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Access a full view with notes and custom attributes
Assignments and Organization
From within the conversation, you can:
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Assign the conversation to an agent or team
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Add labels
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Apply macros (one-click predefined actions)
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View conversation info such as channel and ID
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Check the customer’s custom attributes
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See previous conversations with the same customer
Now that you're familiar with the Akece dashboard, you can navigate the platform with more confidence and speed.
Need help? Reach out to us:
📩 [email protected] | 📱 @akece.ai