Congratulations on making it this far! 🎉
Now that you’ve learned how to efficiently manage conversations using Akece, it’s time to expand your support center by connecting additional communication channels.
How to Choose the Right Channels for Your Business
You’ll have several options to interact with customers — and many businesses choose to be present on all of them. This multichannel approach, managed through Akece, is what we call omnichannel support.
However, over time, you’ll likely notice that your customers tend to favor just 2 or 3 specific channels. When that happens, the best strategy is to focus on those preferred channels and optimize them for a smoother experience. This is known as the optichannel approach.
How to Add New Channels in Akece
Adding a new channel to your account is quick and simple:
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Go to the Settings menu in Akece’s sidebar.
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Click on Inboxes.
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Select Add Inbox.
You’ll see a list of available channels. Just choose the one you want and follow the configuration steps. For more detailed instructions, refer to the setup guide for each specific channel.
Available Channels
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Live chat on your website
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Messenger
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Instagram
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WhatsApp
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Email
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Telegram
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Other platforms via API
What’s Next?
Keep exploring Akece and optimizing your preferred communication channels. And if you want to stay up to date or need assistance, we’re here for you:
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Follow us on social media: @akece.ai
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Send your questions, suggestions, or feedback to: [email protected]
Ready for the next step?
Your complete support center begins here. 💬✨