In Akece, you can personalize your profile to create a more professional and customized support experience. You can upload a profile picture, set your display name, add a personal message signature, change your password, and adjust your message-sending preferences — all in just a few clicks.
Where to find your profile settings
In the lower-left corner of the Akece dashboard, click your name or avatar and select "My Profile". From there, you’ll be able to update all the settings listed below.
Updating your agent profile
These details appear in your dashboard, live chat widget, and in external communications such as email messages. Here's what you can customize:
Profile picture
Upload a photo to be shown as your avatar in conversations.
🔎 Tip: If you don’t upload a picture, Akece will try to pull one from Gravatar (if available for your email address).
Full name
Enter your full name.
Example: Ana Oliveira
Display name
This is the name that customers will see during conversations.
Example: Ana (Support) or Ana O.
Email address
This is the email used to log into your Akece account and to receive system notifications.
⚠️ Important: If you change your email address, you’ll be logged out and will need to sign in again using the new address.
Once you've updated the information, click "Update Profile" to save the changes. A confirmation message will appear if the update is successful.
Message signature
You can create a personal signature to appear at the end of your outgoing messages. This adds a professional touch and helps identify you to customers.
💡 Example: — Ana | Akece Support Team
Changing or resetting your password
For security reasons, changing your password requires you to enter your current password.
Your new password must include:
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At least one uppercase letter (A–Z)
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At least one number (0–9)
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At least one special character (!@#$%&*()_+-=[]{}|", etc.)
If you’ve forgotten your password, simply log out and use the "Forgot your password?" option on the login page:
https://dash.akece.com/app/login
Message-sending preferences
You can choose which keyboard shortcut you'd like to use to send messages during customer conversations:
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Enter
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Ctrl+Enter (or Cmd+Enter if you're on a Mac)
Go to the preferences section in your profile and select the option that’s most comfortable for you.
All set! With your profile updated, you're ready for the next step: adjusting your notifications to make your experience on Akece even more efficient. 😊
Need help? Reach out to our team at [email protected] or follow us on social media: @akece.ai