In Akece, you can customize your notifications to stay informed about your conversations — without being overwhelmed by unnecessary alerts.
Notification settings are personal and affect only your profile. They do not change how notifications behave for other team members.
Accessing Notification Settings
In the lower-left corner of your dashboard, click your name or profile picture.
Select the "My Profile" option.
Inside your profile settings, you’ll find sections for audio, push, and email notifications.
Audio Notifications
Sound alerts work when Akece is open in your browser. They are triggered instantly, based on the preferences you activate.
Alert sound type
You can choose from five different alert tones. Click the preview button to listen and select the one you prefer.
Events that trigger sound alerts
Decide which types of conversations should generate alerts:
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Conversations assigned to me: You’ll be notified only for the conversations you are responsible for.
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Unassigned conversations: You'll be alerted when a new conversation arrives without an assigned agent.
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Conversations assigned to others: You’ll receive alerts for ongoing conversations assigned to other team members.
📌 Recommendations:
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For agents, it's best to enable only notifications for conversations assigned to me.
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For managers, consider also enabling unassigned conversations to ensure no messages go unanswered.
Conditions for triggering sound alerts
You can further refine when sound notifications should occur:
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Only if the browser tab is inactive
Ideal to avoid distractions while you’re actively working on other chats. -
Every 30 seconds until all assigned conversations are read
Helpful for teams operating under strict SLAs, ensuring timely responses to all conversations.
🔇 By default, sound alerts are disabled. We recommend enabling at least the "alert if tab is inactive" option to strike a balance between focus and responsiveness.
Push and Email Notifications
In addition to audio alerts, you can receive push notifications (in your browser or mobile app) and email alerts, depending on your preferences.
These notifications may include:
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New messages in conversations assigned to you
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Direct mentions from other agents
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Key updates in ongoing conversations
Enabling Push Notifications in the Browser
To receive push alerts in your browser, you need to grant permission:
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Go to the Notifications section in your profile
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Enable "Allow push notifications in browser"
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Your browser will prompt for permission — click "Allow"
⚠️ If the permission prompt doesn’t appear, notifications might already be blocked or disabled in your browser settings. Check your site permissions and re-enable Akece notifications if necessary.
With properly configured notifications, you can stay focused on what matters — without missing any important interactions.
Need help? Contact us anytime:
📩 [email protected]
📱 @akece.ai