In Akece, you can personalize basic account information, such as your organization name, dashboard language, and the number of inactivity days before a conversation is automatically marked as resolved. All of this can be managed from the General Settings section.
Accessing Account Settings
From the sidebar, click on Settings.
Then, select Account Settings.
You’ll see a page with editable fields. Below is an explanation of each one:
Account Name
Enter the name of your organization or project.
Example: Hopkins Digital Solutions
Site Language
Choose the default language for the dashboard and internal views.
Example: English (en)
This setting only changes the language of the interface for you and your team — it doesn’t affect the language of messages sent to customers.
Inactivity Days for Auto-Resolution
Set how many days of inactivity should pass before a conversation is automatically marked as resolved.
This helps keep your dashboard clean and prevents forgotten conversations from piling up.
Saving Your Changes
Once you finish updating the fields, click the Update Settings button in the top-right corner of the screen.
Wait for the confirmation message to ensure your changes were saved successfully.
✅ Great! You’ve now configured your general account information.
The next step is to add your agents so you can start operating with your team.
Need help? We’re here for you:
📩 [email protected]
📱 @akece.ai