Inboxes are the communication channels connected to your Akece account. They can represent your website chat, social media platforms like Facebook and Instagram, messaging apps like WhatsApp and Telegram, or channels via email or API.
You can add multiple inboxes to your account — the number available depends on your subscription plan.
Where to Add a New Inbox
There are three ways to start creating a new inbox:
1. From the Welcome (Onboarding) Screen
If you’ve just created your account, you’ll see the option to connect an inbox right away. Simply click "Click here to create an inbox" and follow the steps.
2. From the Settings Menu
In the Akece dashboard, click on Settings.
Then go to the Inboxes section.
3. From the Home Screen
On the main dashboard screen, below the list of existing inboxes, click on the link “+ New Inbox”.
Start Adding Your Channels
Once you’ve reached the Inboxes section, click the “Add Inbox” button in the top-right corner of the page.
You’ll see a list of available channels you can connect, such as:
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Website (live chat)
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Facebook Messenger
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Instagram
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WhatsApp
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Email
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Telegram
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API
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Others
Choose the channel you want to connect and follow the configuration process. Each channel has its own step-by-step guide — you can refer to these individually as needed.
✅ Inbox connected? Great! Now it’s time to organize your team by creating groups inside Akece. This will help you automatically route conversations to the right teams.
If you have any questions during the process, we’re here to help:
📩 [email protected] | 📱 @akece.ai