In Akece, agents are the team members responsible for responding to customer messages. They have access to conversations, can interact with contacts, and use tools like tags, canned responses, and more — all according to the permissions you define.
Adding a New Agent
You can invite team members in two ways:
Option 1: From the Dashboard Shortcut
On the main dashboard screen, you’ll see the link "Click here to invite a team member". This is the quickest way to invite a new agent.
Option 2: Through Settings
In the sidebar menu, click on Settings.
Go to the Agents section.
You’ll be taken to the agent management page, where your name will appear as the account administrator (with full access to all settings and features in Akece).
To add a new agent:
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Click the Add Agent button in the top-right corner.
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Fill in the fields in the pop-up window:
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Name
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Email
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Role (Administrator or Agent)
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Click Confirm.
A success message will appear, and the new agent will immediately be listed on your team.
How to Edit or Remove an Agent
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Go back to Settings > Agents.
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Find the agent you want to modify.
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Click the edit icon (pencil) to change the name or role.
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A window will open with the current information.
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Make your changes and click Save changes.
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To cancel, click Cancel.
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To remove an agent, click the delete icon (red X) next to their name.
✅ Team created? Great! Now it's time to configure your inboxes, where your customers’ messages will arrive.
If you need help at any stage, we’re here for you:
📩 [email protected] | 📱 @akece.ai