In Akece, teams help you organize your support staff based on areas of responsibility, such as Sales, Support, or Engineering. You can assign conversations to a specific team, allowing for more collaborative and structured service.
Each agent can be part of one or more teams, and you can enable automatic conversation assignment to ensure faster response times.
How to Create a New Team
Step 1 – Go to Settings
In the Akece dashboard, navigate to:
Settings → Teams → New Team
Step 2 – Fill in the Team Information
You’ll see a form with the following fields:
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Team Name
Enter a clear and straightforward name, such as: Sales, Support, Finance, etc. -
Team Description
Provide a short summary of this team’s responsibilities.
Example: Team responsible for product and plan-related inquiries. -
Auto-assignment (optional)
Check this box if you want conversations to be automatically assigned to the team as they come in. If not selected, new conversations will remain unassigned.
Click Create Team to continue.
Step 3 – Add Agents to the Team
In the next step, select the agents who will be part of the team.
📩 Whenever a conversation is assigned to this team, all members will be notified.
Check the boxes for the desired agents and click Add Agents.
Only agents added to the team will be able to see and interact with it in the dashboard.
Step 4 – Finish Setup
Click Finish to complete the team creation. It will now appear in your list of teams and can be used to organize conversations.
How to Edit or Delete a Team
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Go to Settings → Teams.
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Find the team you want to edit or delete.
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To edit: Click the pencil icon.
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To delete: Click the red X icon.
While editing, you can change the team name, description, auto-assignment setting, or team members. To save changes, click Update. To cancel, click the Back button in the top left corner.
✅ With teams set up, your support becomes more focused, organized, and efficient.
Got questions? We’re here to help:
📩 [email protected] | 📱 @akece.ai
Next step: Configure tags to categorize conversations and contacts.