Ember is Akece’s artificial intelligence agent, built to make customer support faster, smarter, and more personalized. She offers powerful tools that assist both your customers and support agents, ensuring smooth conversations and faster resolutions.
🤖 Ember Assistant
Ember Assistant is a virtual assistant that interacts with your website visitors, learns from your knowledge base and past conversations, and delivers quick, accurate responses. When enabled, the assistant handles the initial interaction before transferring the conversation to a human agent.
Learn more about the assistant in this article.
🧑✈️ Ember Copilot
The perfect ally for support agents. Ember Copilot helps draft replies, translate messages, and find key information from tools integrated with Akece. More integrations are on the way to bring everything agents need into one central place.
Learn more about the copilot in this article.
📚 Ember FAQ
Ember scans incoming customer messages, identifies recurring questions that are not yet covered in your knowledge base, and suggests new content to fill those gaps. This improves the speed and quality of your support.
Learn more about FAQs in this article.
🧠 Ember Memories
Ember stores key details mentioned during conversations. If a customer brings up the same issue more than once, she recognizes the recurrence, allowing your team to deliver more personalized and contextual support.