Ember Copilot is designed to help agents work more efficiently by offering smart, contextual suggestions directly within the Akece dashboard. With this feature, you can draft replies, translate messages, adjust the tone of a conversation, and find helpful resources to deliver faster and more accurate support.
Where to Find Copilot
To get started, make sure Copilot is enabled in your inbox. In the Akece dashboard, open a conversation and click on the Copilot tab next to the contact information in the right-hand sidebar.
How Does Copilot Work?
Copilot acts as an intelligent assistant during your conversations. It can:
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Analyze the context of a conversation and suggest a reply
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Translate messages while maintaining the original tone and meaning
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Review the tone of your response and suggest improvements based on your brand’s voice
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Find useful articles and resources related to the customer’s question
These functions help make your communication clearer, faster, and more personalized—reducing response times and improving service quality.
How to Use Copilot
You can interact with Copilot by typing commands in natural language. For example:
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“Write a polite reply explaining the delay and offering a new deadline.”
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“Translate this message into Spanish.”
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“Improve the tone of this reply.”
Copilot uses the information from documents added to Ember to generate accurate and relevant suggestions. Once the suggestion appears, click “Use this response” to copy it directly into the message field.
Tips to Make the Most of Copilot
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Always review the generated suggestion before sending it, and adjust it as needed.
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Use Copilot to enhance your replies with clearer instructions or extra context.
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Encourage your team to use Copilot regularly to ensure smoother communication and better customer experiences.
If you need help enabling or using Ember Copilot, feel free to reach out to us at [email protected] or contact us on social media @akece.ai. We're here to help!