Akece allows you to manage WhatsApp Business conversations directly from your dashboard, in a practical and centralized way. You can configure the channel in three different ways:
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Using the embedded signup process, with coexistence mode support
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Manually configuring via WhatsApp Cloud API
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Manually configuring via Twilio
Below, we explain each of these methods so you can choose the one that best suits your operation.
Option 1: Embedded signup (recommended)
The embedded signup process is the fastest and most integrated way to connect your WhatsApp Business number to Akece. It allows you to link your number directly without manual technical setup and supports coexistence mode — meaning you can still use the same number in other Meta tools, like the WhatsApp Business app, if needed.
How to configure:
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Go to Settings → Inboxes → Add new
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Click the configure link next to WhatsApp
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Log in to your Facebook account and follow the steps to:
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Choose or create a Business Account
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Register and verify a phone number (you’ll receive a verification code via call or SMS)
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Once verified, your number will be connected and ready to use
You can then assign the desired agents to the inbox and start replying to conversations.
Option 2: Manual configuration via Cloud API
If you prefer to manually configure the WhatsApp Cloud API — for example, to use an existing number or set up custom integrations — Akece also supports this method.
Main steps:
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Generate a permanent token using Meta for Developers
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Get the Phone Number ID and Business Account ID
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Go to Settings → Inboxes → Add new
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Click the configure link next to WhatsApp
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Select the manual configuration via Cloud API option
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Fill in the fields with:
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Phone number
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Access token
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Phone Number ID
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Business Account ID
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Copy the webhook URL and verification token provided by Akece
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Go back to your Facebook Developer Console and configure the webhook with this information
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Enable the messages event in the Webhooks section
Once completed, you’ll be able to send and receive messages using WhatsApp Cloud API through Akece.
Option 3: Configuration via Twilio
Akece also supports connecting the WhatsApp channel via Twilio, ideal for teams already using Twilio as a provider.
To configure:
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Go to Settings → Inboxes → Add new
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Click the configure link next to WhatsApp
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Select the Twilio integration option
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Fill in the following information:
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Twilio Account SID
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Authentication Token
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Registered WhatsApp number
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Webhook URL (provided by Akece)
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In your Twilio Console, configure the webhook using the URL provided
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Finish the setup and add agents to the inbox
This integration allows you to keep WhatsApp conversations synced with Akece while using Twilio’s infrastructure to send and receive messages.
If you need help configuring your WhatsApp channel, feel free to contact our team: