Home Other Channels How to configure Facebook Messenger

How to configure Facebook Messenger

Last updated on Apr 16, 2025

Connecting your Facebook Page to Akece allows you to receive and reply to messages directly from the platform’s dashboard, centralizing your customer support in one place.

Step-by-step: Connect your Facebook Page

  1. Go to Settings → Inboxes → Add Inbox

  2. Click the Configure link next to the Messenger option

  3. On the next screen, click Log in with Facebook — a new window will open

  4. Log in with your Facebook account and select the page you want to connect

  5. Make sure to grant all requested permissions — this is essential for Akece to function properly with the channel

  6. After authorization, Akece will display a list of your Facebook Pages. Select the one you want to use

  7. Finally, assign agents to the Messenger inbox

🎉 Done! From now on, whenever a customer sends a message to your Facebook Page, it will appear in Akece and you can respond directly from the platform.

Additional Messenger inbox settings

Your Messenger inbox will now appear in the inbox list. To customize or adjust this channel:

  1. Go to Settings → Inboxes

  2. Click the gear icon next to the Messenger inbox

The following tabs will be available:

Settings tab

  • Enable channel greeting: Send an automatic welcome message whenever a new conversation starts

  • Enable Satisfaction Rating (CSAT): Automatically send a satisfaction survey at the end of the conversation. Results can be viewed in the Reports section

  • Reauthorize: If needed, click this button to reconnect your Facebook Page and renew permissions

Collaborators tab

  • Add or remove agents from the Messenger inbox

  • Enable or disable automatic assignment of conversations to the agents assigned to this inbox

  • Click Update to save changes

Business Hours tab

  • If your team works within specific hours, activate the option Set business hours for this inbox

  • Write a message that will be shown when customers reach out outside working hours

  • Define available hours for each day of the week and set the appropriate time zone

  • Click Update Business Hours to save

With your Messenger channel connected, you can offer fast, direct, and efficient support through one of the most popular messaging platforms.

Need help with the setup? Contact us: 📩 [email protected] | 📱 @akece.ai