You can connect your Instagram account to Akece and manage direct messages (DMs) directly from your dashboard, alongside your other support channels.
⚠️ Important: To successfully integrate Instagram, your account must be a Business Account and linked to a Facebook Page.
Required prerequisites
Before starting the integration, make sure the following requirements are met:
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Your Instagram account is a Business Account
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Your Instagram account is connected to a Facebook Page
💡 Tip: This Instagram Help Center article explains how to convert a personal profile into a business account.
How to connect the Instagram channel
Follow the steps below to set up the channel:
1. Access the inbox settings
In your Akece dashboard, go to:
Settings → Inboxes → Add Inbox
2. Click the Configure link for Instagram
You will see a list of available channels. Find Instagram and click Configure.
3. Log in with your Instagram account
A new window will open asking you to log in to your Instagram account. Follow the prompts to complete authentication.
✅ Be sure to grant all requested permissions — this is essential for Akece to correctly receive and send messages through the Instagram channel.
4. Select your Instagram and Facebook Page
After logging in, select:
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The Instagram account you want to connect
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The Facebook Page linked to that Instagram account (required for integration)
5. Add agents to the inbox
Lastly, choose the agents who will have access to the Instagram channel and click Add.
🎉 All set! Whenever a customer sends a direct message to your Instagram profile, it will appear in your Akece inbox and you can reply directly from the platform.
Need help configuring your Instagram channel? Contact us: 📩 [email protected] | 📱 @akece.ai