In Akece, you can manage email-based support directly from your dashboard, centralizing conversations and optimizing your service flow. This guide will show you how to create an Email-type inbox and configure integrations with providers like Gmail or Outlook (Microsoft).
📩 Step 1 – Create an Email Inbox
Go to Settings → Inboxes → Add Inbox
Click on the Email icon.
Fill in the following fields:
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Channel Name – how you want to identify this inbox
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Support Email Address – the address you want to connect
Click Create Email Channel.
If you're using a Microsoft email (Outlook), see the "How to connect a Microsoft email account" section below.
Add agents to the newly created inbox — only assigned agents will be able to view and respond to messages in this channel.
⚙️ Step 2 – Configure the Email Channel
Go to Settings → Inboxes → [Your Email Inbox] → Configuration tab
You’ll find three main options:
➤ Email Forwarding
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Copy the forwarding address provided by Akece.
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Access your email provider (e.g., Gmail) and configure automatic forwarding to that address.
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Send a test email to confirm the setup — it should appear in your Akece inbox.
➤ IMAP Configuration
To allow Akece to fetch emails directly from your provider:
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Enable the IMAP Configuration option
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Fill in the following fields:
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Server Address
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Port
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Email Address
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Password
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Click Save and send a test email to confirm it’s working.
⚠️ If you use Gmail with two-factor authentication, you’ll need to generate an app password. See the steps below.
➤ SMTP Configuration
To allow Akece to send emails through your provider:
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Enable the SMTP Configuration option
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Fill in the following fields:
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SMTP Server
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Port
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Email Address
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Password
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Domain (if required)
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Click Save and send a test reply via a conversation in Akece.
✉️ Gmail-Specific Settings
Enable IMAP in Gmail
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Go to Gmail → click the gear icon → See all settings
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Open the Forwarding and POP/IMAP tab
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Check Enable IMAP → Save changes
Allow Less Secure Apps
Only for accounts without two-step verification
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Go to Google Account Security Settings
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Enable Allow less secure apps
Generate an App Password (for 2FA-enabled accounts)
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Go to Google Account Security
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Open App Passwords
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Choose Mail as the app and your device
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Click Generate and use the generated password in Akece
Set Up Forwarding in Gmail
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Go to Gmail Settings → Forwarding and POP/IMAP
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Click Add a forwarding address and paste the one provided by Akece
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Confirm the pop-up and enter the verification code received in your Akece inbox
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Choose to Forward a copy of incoming emails
📧 How to Connect a Microsoft Email (Outlook)
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Go to Settings → Inboxes → Add Inbox
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Click Email, then the Microsoft icon
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Log in with your Outlook account
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Grant all requested permissions to Akece
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Add agents to the inbox
✅ No need to manually configure IMAP/SMTP — Akece takes care of it using Microsoft’s secure defaults.
If your access token expires, go to Settings → Inbox Configuration, and click Reauthorize Microsoft Account.
With your email channel integrated, you can centralize your support and manage all messages in one place.
Need help with your email configuration? Reach out to us:
📩 [email protected] | 📱 @akece.ai
➡️ Next step: Connect other channels like WhatsApp, Instagram, or Telegram!