Tags in Akece help organize and prioritize conversations, making it easier to manage your support workflow. By adding a tag to a conversation, you can quickly identify its topic, status, or priority — all in a visual and personalized way.
Tags are unique to each account, meaning you can create workflows that match your operation. You can also assign different colors and choose to display tags in the sidebar for easier navigation and filtering.
How to Add a New Tag
Step 1 – Access the Tag Settings
In Akece’s sidebar, click on Settings.
Go to the Tags section and click on Add Tag.
Step 2 – Fill in Tag Information
You’ll see a form with the following fields:
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Tag name
Choose a clear and concise name. Common examples:
cliente_premium
delivery-issue
bugNote: Only letters, numbers, hyphens (-), and underscores () are allowed._
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Description
Briefly explain what the tag represents.
Example: Conversations with priority customers. -
Tag color
Select a color to help visually identify the tag. After choosing, click the square again to confirm. -
Display in sidebar
Check this box if you want the tag to appear in the sidebar. This helps with quick filtering.
Step 3 – Create the Tag
Click Create.
You’ll see a success message confirming that the tag was created. Repeat this process to create as many tags as needed.
💡 Tags can be used in any conversation, regardless of the agent or team assigned.
How to Edit or Delete a Tag
Go to Settings → Tags.
Find the tag you want to modify.
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To edit, click the pencil icon.
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To delete, click the red X icon.
Editing a Tag
When editing, you’ll see a form with the current information.
You can update the tag’s name, description, color, and sidebar visibility.
Click Save changes to apply updates.
Click Cancel to discard.
Tags make your support operation more organized and strategic. Use consistent colors, names, and descriptions to help your team work more efficiently.
If you have any questions, contact our team:
📩 [email protected] | 📱 @akece.ai
Next tip: Use tags together with filters and reports to generate powerful insights from your conversations.