The message signature feature allows you to add a personalized closing to your conversations. In Akece, this functionality is available across all channels — not just email — providing a more professional and consistent communication experience with your customers.
You can set up a custom signature directly from your profile settings and choose to edit or disable it before sending any message.
How to Create Your Personal Signature
Each agent can set their own signature by following these steps:
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Click on your profile icon in the bottom-left corner of the dashboard.
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Go to Personal Settings.
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Scroll down to the Message Signature section.
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Use the text editor to create your signature — you can include formatting, emojis, and even images (when supported).
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Click Save Message Signature to apply your changes.
How to Use the Signature in Conversations
When replying to a customer, your signature is automatically added at the end of your message. You can choose how to handle it:
1. Send Normally
Just write your message — the signature will appear automatically at the end.
2. Edit the Signature Before Sending
If you want to remove or change part of your signature (e.g., hide your phone number), you can do so directly in the message editor before sending.
3. Disable the Signature
If you don’t want to include your signature in a particular message, click the signature toggle button in the editor to disable it.
Signature Support by Channel
The appearance of your signature may vary depending on the channel, due to technical limitations of each integration:
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Text and image signatures: Supported on Email, Live Chat (widget), and API channels.
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Text-only signatures: Applied on channels like WhatsApp, Messenger, and Instagram, which do not support rich content through their APIs.
Need help configuring or using your message signature? Get in touch with us:
📩 [email protected] | 📱 @akece.ai