In Akece, you can filter your conversations using different criteria to simplify your view and improve the organization of your support operation. You can also combine multiple filters using AND and OR operators to refine your search even further.
Available Filters
You can filter conversations based on the following fields:
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Conversation status (e.g., Open, Resolved, Pending)
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Assigned agent
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Inbox
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Team
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Conversation identifier
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Tags
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Campaigns
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Creation date
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Last activity
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Browser language
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Country
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Referrer URL (source page)
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Custom attributes (configured in your account)
How to Apply Filters to Conversations
Step 1 – Access the Filters
Click on the filter icon at the top of the conversation list in your Akece dashboard.
Step 2 – Set Your Criteria
A filtering window will open. For each filter, you can choose:
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The filter type (e.g., status, agent, tag, etc.)
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The operator (e.g., is, is not, exists, does not exist)
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The value (e.g., Resolved, Support Team, etc.)
You can add as many filters as needed and combine them using AND or OR to build complex filtering rules.
Practical Example
To find all resolved conversations assigned to agent Carla, configure the filters like this:
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Filter: Status
Operator: Is
Value: Resolved -
Filter: Assigned Agent
Operator: Is
Value: Carla
Click Apply filters. The conversation list will update to match the selected criteria.
How to Clear Filters
To return to the default view:
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Click the Clear filters button.
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The full conversation list will be displayed without any filtering.
Using filters helps your team work more efficiently — whether it's to find specific conversations, monitor agent performance, or spot recurring patterns in customer service.
Need help using advanced filters? Contact us:
📩 [email protected] | 📱 @akece.ai
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