In Akece, you can organize your conversation list using sorting criteria to help prioritize interactions strategically. There are four available options: Last activity, Creation date, Priority, and Wait time for response. Each one serves a specific purpose to optimize your support workflow.
Last Activity
Sorting by last activity displays the most recently updated conversations at the top.
-
Conversations with new messages or updates appear first
-
Inactive conversations are listed further down
Use this option to track ongoing discussions and maintain real-time responsiveness.
Creation Date
Sorting by creation date organizes conversations based on when they were started.
-
Most recently created conversations appear at the top
-
Older conversations are listed at the bottom
This view is ideal for identifying requests that have been waiting the longest since they began.
Priority
Sorting by priority highlights the most critical support cases. Conversations are displayed in the following order:
-
Urgent
-
High
-
Medium
-
Low
-
No priority (at the end)
This method is recommended when your team needs to act quickly on sensitive or time-critical issues.
Wait Time for Response
The wait time for response option sorts conversations based on how long they’ve been waiting for an agent reply:
-
Conversations that have been waiting the longest appear first
-
Shorter wait times come next
-
Conversations that don’t require a response are listed last
This sorting method helps ensure no customer is left waiting for too long.
If you need help organizing your conversation list or using filters more effectively, feel free to reach out:
📩 [email protected] | 📱 @akece.ai