Audit Logs are a feature available on Akece's Enterprise plans. They allow you to track all activity performed in your account — helping you answer key questions related to control and security:
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Who performed the action?
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What was done?
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When did it happen?
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Where did the action originate?
This feature is essential for internal audits, information security, and operational compliance.
Where to find Audit Logs
Go to your Akece dashboard and navigate to:
Settings → Audit Logs
You will see a list of activities with three main columns:
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Performed activity
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Date and time of the event
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Source IP address
Use the scroll to navigate through the list, or press Ctrl + F (or Cmd + F on Mac) to find a specific entry.
Tracked actions
Below are the main types of activities recorded in the audit logs:
User activities
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Availability status change (online, offline, away)
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Login and logout
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Changing another agent’s status
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Inviting a new user (as agent or administrator)
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Changing a user’s role (agent or admin)
Account activities
- Updating general account settings
Automation rules
- Creating, editing, or deleting an automation rule
Macros
- Creating, editing, or deleting a macro
Inboxes
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Creating, editing, or deleting an inbox
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Adding or removing users from an inbox
Webhooks
- Creating, editing, or deleting a webhook
Teams
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Creating, editing, or deleting a team
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Adding or removing users from a team
If you need help understanding or setting up your audit logs, get in touch with our team:
📩 [email protected] | 📱 @akece.ai