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How to Translate Messages with Google Translate

Last updated on Apr 16, 2025

If you or your team receive messages in unfamiliar languages, you can activate the Google Translate integration to translate messages directly within the Akece dashboard. This helps you communicate with customers in different languages without leaving the conversation.

How to Enable the Google Translate Integration

  1. Go to Settings → Apps → Google Translate

  2. Click the Configure button

  3. On the app page, click Connect

  4. Enter your Google Cloud Project ID and Service Account Key File

    Need help? Follow this Google guide to obtain your credentials.

  5. Click Create to complete the integration

✅ Google Translate is now active in your Akece account.

How to Set the Translation Language

Translations are based on the default site language.

To change it:

  1. Go to Settings → Account Settings

  2. In the Site Language field, select your preferred language

  3. Click Update settings at the top right

👉 Agents can also set their own personal language preferences in their Personal Settings.

How to Translate a Message

When you receive a message in an unfamiliar language:

  1. Click the three-dot icon next to the message

  2. Select Translate

  3. The translation will appear directly below the original message

This allows you to understand and respond without switching tabs or tools.

How to Create a Google Cloud Service Account

To use Google Translate, you must create a service account and generate an authentication key:

  1. Go to the Google Cloud Console

  2. Create or select a project

  3. Go to APIs & Services → Library

  4. Search for Cloud Translation API and click Enable

  5. Enable billing if it’s not yet active

  6. Go to IAM & Admin → Service Accounts

  7. Click Create Service Account

    • Give it a name (e.g., translate-api-user)

    • Assign the role Cloud Translation API User

  8. After creation, go to the Keys tab

    • Click Add Key → Create new key (JSON format)

    • Download and securely store the JSON file

Use the contents of this file in the Service Account Key File field when setting up the integration in Akece.

If you need help enabling the Google Translate integration or configuring your Google Cloud project, reach out to us:
📩 [email protected] | 📱 @akece.ai