The command bar is a powerful productivity tool in Akece that allows you to perform actions and navigate through the dashboard using simple keyboard shortcuts. It was designed to speed up your workflow and make your support operations more efficient.
How to access the command bar
You can open the command bar at any time, from any screen in Akece, using the following keyboard shortcuts:
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macOS: ⌘ + K
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Windows/Linux: Ctrl + K
Once opened, the bar will display context-aware suggestions based on your current location in the dashboard.
Example: If you're on the Conversations screen, you’ll see quick actions like Resolve conversation, Snooze, Assign agent, and more.
Quick actions with the command bar
Navigate between sections
Type the name of the section you want to access and press Enter. You’ll be taken directly to the selected screen.
Available destinations include:
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Dashboard home
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Contacts
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Reports (general, by agent, by team, by label, by inbox)
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General settings
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Agent settings
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Team settings
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Label settings
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Canned responses
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Connected apps
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Account settings
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Profile settings
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Notifications
Perform actions within a conversation
If you're viewing a conversation, you can use the command bar to quickly perform actions such as:
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Resolve or reopen the conversation
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Mute or unmute conversation notifications
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Send email transcript
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Assign the conversation to an agent
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Assign the conversation to a team
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Add labels
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Snooze (postpone) the conversation
Example: Assign an agent to a conversation
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Open the command bar using your system shortcut.
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Type Assign agent and press Enter.
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Select the name of the agent you want to assign — done!
The command bar is perfect for users who want to move quickly and efficiently through Akece. The more you use it, the faster your workflows become.
Need help exploring what the command bar can do? We’re here for you:
📩 [email protected] | 📱 @akece.ai
💡 Pro tip: Try handling conversations using only the command bar — you’ll be amazed at how much faster it is!