If you're looking to boost your productivity, keyboard shortcuts in Akece are your best friend. They let you navigate the dashboard, open and resolve conversations, switch tabs, and much more — all without taking your hands off the keyboard.
How to view all available shortcuts
To see the full list of shortcuts, you can:
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Press ⌘ + / on macOS or Win + / on Windows/Linux
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Or go to “Keyboard Shortcuts” in your profile settings menu
Most useful keyboard shortcuts
Below are some of the key shortcuts to help speed up your daily tasks:
Navigation
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Go to conversation inbox: Alt + C
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Go to contacts: Alt + V
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Go to reports: Alt + R
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Go to settings: Alt + S
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Toggle sidebar: Alt + O
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Next tab in conversation list: Alt + P
Conversations
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Open conversation: Alt + J or Alt + K
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Resolve conversation: Alt + E
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Resolve and go to next: ⌘ + Alt + E
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Add attachment: ⌘ + Alt + A
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Switch to reply: Alt + L
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Switch to private note: Alt + N
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Open snooze menu: Alt + M
Dropdown menus
- Navigate dropdown items: ↑ or ↓
These shortcuts are especially helpful for support teams managing high conversation volumes. Try incorporating them into your workflow — your response time and efficiency will improve noticeably.
Have questions or suggestions? Reach out to us:
📩 [email protected] | 📱 @akece.ai