In Akece, you can organize and view conversations more efficiently by using advanced filters. In addition to applying custom filters, you can save them as folders, which are pinned in the sidebar for quick access to conversations that match specific criteria.
This feature is ideal for segmenting conversations by status, priority, agent, channel, or any other available attribute.
How to create a conversation folder using filters
Step 1: Open the filters panel
At the top of the conversation list, click the filter icon.
Step 2: Set your filters
A modal will appear where you can select:
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The filter type (e.g., status, label, agent, channel)
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The operator (is, is not, is present, is not present)
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The corresponding value
You can combine multiple filters to tailor the view to your specific needs.
Step 3: Apply and save the filter
Once the filters are applied, the filtered conversations will be displayed on the screen. Then, click the Save button at the top of the conversation panel.
Step 4: Name your folder
Give your saved filter a name and confirm. The new folder will appear in the sidebar under the Folders section.
You can now access it at any time to quickly view that specific group of conversations.
How to delete a saved folder
To delete a folder:
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Hover over the folder name in the sidebar
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Click the red trash icon
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Confirm by clicking Yes, delete
When to use conversation folders
Saved folders help your team stay focused and efficient by allowing you to:
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Monitor urgent conversations
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Track interactions by team or channel
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Create follow-up flows based on label, priority, or status
If you have any questions or need help using folders, feel free to reach out to us:
📩 [email protected] | 📱 @akece.ai