Akece supports multiple languages so you can serve your customers in a personalized way and navigate the platform with ease. Currently, the available languages are:
-
Brazilian Portuguese (
pt-BR) -
English (
en) -
Spanish (
es)
How to change the language of the live chat?
You can define the language of the live chat widget directly on your website using the locale configuration. There are two ways to do this:
1. When initializing the widget with window.akeceSettings:
window.akeceSettings = {
locale: 'pt_BR', // other settings...
};
2. Using the setLocale method:
window.$akece.setLocale('pt_BR');
Use the following codes for each supported language:
-
pt_BR→ Brazilian Portuguese -
en→ English -
es→ Spanish
How to change the language of the Akece dashboard?
Only administrators can change the language of the dashboard. To do so:
-
Go to Settings → My Account
-
In the Site Language field, select the desired language
-
Click the Update settings button in the top-right corner
Important: This setting defines the default language of the dashboard for all users in the account. It is not currently possible to set individual languages per agent.
Additionally, the selected dashboard language will be used as the default for the live chat widget if a specific language is not manually defined in the code.
If you need help configuring your account or widget language, reach out to our team:
📩 [email protected] | 📱 @akece.ai