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How to migrate from Intercom to Akece

Last updated on Apr 16, 2025

If you're currently using Intercom and want to move to Akece, this guide provides a complete step-by-step process to migrate your contacts, conversations, live chat widget, and set up your new account on the platform. The migration is quick and straightforward — let’s get started!

Before you begin

Before setting up your Akece account, it's important to complete two initial steps to remove Intercom from your current setup:

1. Remove the Intercom chat widget

Make sure to remove the Intercom chat widget code previously installed on your website. This prevents any conflicts with the new Akece widget.

2. Export your contacts

Go to the Contacts section in your Intercom account. Then:

  • Navigate to All users

  • Click More → Export users

  • Download the file in .csv format

Migrating to Akece

3. Create your Akece account

Visit https://dash.akece.com/app/signup and create your account.
You can follow this signup guide for more details.

4. Install the live chat widget

Create a Website inbox by following this step-by-step guide.
At the end of the setup, copy the widget code provided.

Paste the code into your website’s footer (or your tag manager), ensuring that the Intercom script has been removed (as explained in Step 1).

5. Import your contacts

In your Akece dashboard:

  • Go to the Contacts tab

  • Click Import

  • Upload the .csv file you exported from Intercom

  • Your contacts will be synced automatically

6. Migrate your conversations

To import past conversations from Intercom, use Akece’s public API.
If you need technical support, feel free to reach out to our team.

Customize your Akece account

Congratulations! Now that your migration is complete, take some time to explore Akece’s key features:

  • Akece 101 tutorials – Learn the platform basics in minutes

  • Omnichannel inboxes – Manage all your channels in one place

  • Best practices – Optimize your support workflows with expert tips

If you have any questions or need help during the migration, contact us anytime:
📩 [email protected] | 📱 @akece.ai

We’re here to support your move and help you grow with Akece!