Home Migrate From How to migrate from Freshdesk to Akece

How to migrate from Freshdesk to Akece

Last updated on Apr 16, 2025

If you're using Freshdesk and want to move your support operation to Akece, this guide walks you through the complete process — from migrating your contacts and conversations to replacing the chat widget and customizing your new account. The transition is quick and straightforward. Let’s get started!

Before you begin

Before setting up your Akece account, complete the following steps to remove Freshdesk from your website:

1. Remove the Freshdesk chat widget

Ensure the Freshdesk live chat widget code is removed from your website.
This prevents conflicts with the Akece chat widget.

2. Export your contacts

Go to the Contacts section in your Freshdesk account. Then:

  • Select All contacts using the Select all checkbox

  • Click Export and follow the on-screen instructions

  • Save the exported file in .csv format

Migrating to Akece

3. Create your Akece account

Go to https://dash.akece.com/app/signup and create your free account.
Need help? Follow this signup guide.

4. Install the Akece live chat widget

Create a Website inbox by following this step-by-step guide.

At the end of the setup, you’ll receive a snippet of code.

Paste the widget code into your website’s footer (or tag manager), replacing the old Freshdesk widget (removed in Step 1).

5. Import your contacts

In your Akece dashboard:

  • Go to the Contacts tab

  • Click Import

  • Upload the .csv file you exported from Freshdesk

  • Your contacts will be automatically synced

6. Import your conversations

To import your previous Freshdesk conversations into Akece, use the public import API.
If you need technical assistance, our team is ready to help.

Customize your Akece account

Congratulations! Now that your migration is complete, explore the full potential of Akece:

  • Akece 101: Learn the platform basics in just a few minutes

  • Omnichannel inboxes: Centralize all your support channels in one place

  • Best practices: Tips to optimize your support workflow

If you have any questions or need assistance during the migration process, contact our support team:

📩 [email protected]
📱 @akece.ai

We're here to support your transition — and beyond!