If you're using Zendesk and want to migrate to Akece, this step-by-step guide walks you through the entire process — from transferring your contacts and conversations to setting up the new live chat widget and configuring your Akece account. The process is quick and simple — let’s begin!
Before you begin
Before setting up your Akece account, follow these two initial steps to remove Zendesk from your current environment:
1. Remove the Zendesk chat widget
Remove the Zendesk chat widget code embedded on your website.
This prevents any conflicts with the Akece live chat widget.
2. Export your contacts
Access the Zendesk dashboard and export all contacts in .csv format.
If needed, refer to Zendesk’s guide for help with the export process.
Migrating to Akece
3. Create your account
Go to https://dash.akece.com/app/signup to create your free account.
4. Install the live chat widget
Create a Website inbox in Akece by following this guide.
At the end of the setup, copy the widget code and paste it into your website, replacing the old Zendesk widget (removed in Step 1).
5. Import your contacts
In the Akece dashboard:
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Go to the Contacts section
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Click Import
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Upload the
.csvfile exported from Zendesk -
Your contacts will be synced automatically
6. Import your conversations
To import previous conversations from Zendesk into Akece, use the public import API.
If you need technical assistance, feel free to contact our team.
Get started with Akece
Now that your migration is complete, take advantage of all that Akece has to offer. We recommend:
📘 Akece 101 Tutorials: Learn the platform basics in just a few minutes
💬 Omnichannel inboxes: Centralize all your support channels
🚀 Best practices: Optimize your workflows and boost your team’s productivity
Need help?
📩 [email protected]
📱 @akece.ai
We're here to support a smooth migration — and help you deliver extraordinary support.