The campaigns feature in Akece allows you to send proactive messages to your customers. There are two types of campaigns available:
I. Ongoing campaigns (website)
You can create campaigns that trigger automatic messages on your website chat based on specific conditions — like how long a visitor stays on a page. This increases the chances of conversion and encourages visitors to start a conversation.
II. One-off campaigns (SMS)
This type allows you to send a single SMS to a segmented list of contacts. It's ideal for promotions, announcements, or information campaigns.
How to create an ongoing campaign
Step 1. Go to the left-hand menu and click Campaigns → select the Ongoing tab → click Create ongoing campaign.
Step 2. Fill in the following fields:
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Title: internal name of the campaign.
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Message: the message to be shown to visitors.
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Inbox: select a Website-type inbox.
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Sent by: choose if the message is sent by a bot or an agent.
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URL: the page where the campaign should appear.
You can use wildcard URLs to include subpages or subdomains.
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Time on page (seconds): how many seconds to wait before showing the message.
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Enable campaign: toggle whether the campaign is active.
Step 3. Visit the specified URL, wait for the configured time, and watch your campaign in action.
How to create a one-off campaign (SMS)
Step 1. Go to Campaigns → select the One-off tab → click Create one-off campaign.
Step 2. Fill in the following fields:
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Title: internal name of the campaign.
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Message: content of the SMS to be sent.
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Inbox: select an SMS-type inbox.
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Audience: select a group of contacts (by label) to receive the campaign.
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Scheduled time: set the day and time to send the message.
Click Create to finish. The campaign will appear in the "One-off" tab.
How to edit or delete a campaign
Go to Campaigns → select the campaign type → find the campaign in the list and use the ✏️ edit or 🗑️ delete icons.
Need help setting up your campaigns? Contact us: 📩 [email protected] | 📱 @akece.ai