You can now fully customize assistants created with Ember, adjusting their behavior, tone, messages, and optional features. This new functionality is available directly in the panel and allows you to tailor assistants for different use cases.
How to access the assistant editor
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Go to the Ember AI menu in the Akece dashboard.
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Click on Assistants.
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Click the three dots (...) next to the assistant you want to edit and select Edit Assistant.
Editable fields
Basic Information
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Name: Internal name of the assistant (visible only to your team).
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Description: Brief description of the assistant’s purpose.
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Product Name: Name of the product or service the assistant represents.
Instructions
Use this field to define what the assistant should do.
Example:
Only respond to questions about the XPTO product. Use clear, objective language and avoid technical jargon.
System Messages
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Transfer Message: Message shown to customers when the assistant hands off the conversation to a human agent.
Example: "I’ll now transfer you to a human agent." -
Resolution Message: Message shown when the assistant ends the conversation.
Example: "Glad I could help! Let us know if you need anything else."
Additional Features
You can enable:
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Automatic FAQ generation based on resolved conversations.
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Memory capture to record key details from customer interactions.
These features help your assistant grow smarter over time.
Need help customizing your assistant? Contact us:
📩 [email protected] | 📱 @akece.ai