Home Help Center Setting Up Your Help Center

Setting Up Your Help Center

Last updated on Apr 16, 2025

With Akece’s Help Center, you can create a self-service portal where your customers can access articles, tutorials, and answers to frequently asked questions — all without needing to contact your support team.

The Help Center setup is divided into three main parts:

1. Create a Portal

In the Akece sidebar, click Help Center.

Then click New Portal.

Fill out the basic configuration fields:

  • Logo
    Upload your company logo.

  • Name
    Define an internal name for the portal.

  • Slug
    Automatically generated based on the portal name.

  • Custom Domain (optional)
    You can use your own domain. For example, if your website is yourcompany.com, you could set your Help Center at help.yourcompany.com.

Click Create portal configuration.

Your portal is now ready! You can start adding categories and articles.

2. Create Categories

Categories help organize your articles into thematic sections. To create a new one:

In the Help Center sidebar, click the + icon next to the Categories section.

Fill in the required fields:

  • Name
    The category name that will appear on the public portal.

  • Slug
    Automatically generated based on the name.

  • Description (optional)
    Add a short explanation of what this category covers.

Click Create Category.

You can create as many categories as needed to better structure your content.

3. Create Articles

With your portal and categories ready, it’s time to add your articles:

Click New Article, available in multiple areas of the Help Center.

Write your content in the text editor. Use the side menu to:

  • Select the article’s category

  • Set the author

  • Add SEO information like title and description

Click Preview to see how the article will appear.

When you're ready, click Publish.

Your article will be immediately available on your portal — easy for customers to find and navigate.

The Help Center is a powerful tool to reduce repetitive tickets and give your customers more autonomy. Make sure to structure your categories well, keep articles up to date, and take full advantage of this feature!

Need help setting up your Help Center? Contact us:
📩 [email protected] | 📱 @akece.ai