Help Center

Setting Up Your Help Center

With Akece’s Help Center, you can create a self-service portal where your customers can access articles, tutorials, and answers to frequently asked questions — all without needing to contact your support team. The Help Center setup is divided into three main parts: 1. Create a Portal In the Akece sidebar, click Help Center. Then click New Portal. Fill out the basic configuration fields: - Logo Upload your company logo. - Name Define an internal name for the portal. - Slug Automatically generated based on the portal name. - Custom Domain (optional) You can use your own domain. For example, if your website is yourcompany.com, you could set your Help Center at help.yourcompany.com. Click Create portal configuration. Your portal is now ready! You can start adding categories and articles. 2. Create Categories Categories help organize your articles into thematic sections. To create a new one: In the Help Center sidebar, click the + icon next to the Categories section. Fill in the required fields: - Name The category name that will appear on the public portal. - Slug Automatically generated based on the name. - Description (optional) Add a short explanation of what this category covers. Click Create Category. You can create as many categories as needed to better structure your content. 3. Create Articles With your portal and categories ready, it’s time to add your articles: Click New Article, available in multiple areas of the Help Center. Write your content in the text editor. Use the side menu to: - Select the article’s category - Set the author - Add SEO information like title and description Click Preview to see how the article will appear. When you're ready, click Publish. Your article will be immediately available on your portal — easy for customers to find and navigate. The Help Center is a powerful tool to reduce repetitive tickets and give your customers more autonomy. Make sure to structure your categories well, keep articles up to date, and take full advantage of this feature! Need help setting up your Help Center? Contact us: 📩 [email protected] | 📱 @akece.ai

How to Set Up an SSL Certificate for Your Custom Help Center Domain

When you configure your Help Center with a custom domain, it's essential to ensure secure access — and that's where SSL comes in. SSL certificates protect your customers’ data and guarantee secure delivery of your content. Akece provides free SSL certificates for all Help Center portals using a custom domain. Follow the steps below to configure it properly. Step-by-step: Enabling SSL 1. Access your portal settings If you haven't created a portal yet, go to Help Center → New Portal. If your portal already exists, click Settings in the sidebar of your Help Center portal. 2. Add your custom domain In the Custom Domain field, enter the address you’d like to use (e.g., help.yourcompany.com). Then click Save Settings. 3. Point your domain to Akece To make your domain work properly, you’ll need to create a CNAME record in your DNS provider's settings. Example: If your custom domain is help.yourcompany.com, add a CNAME record like this: - Name (Host): help - Target (Value): akece.help This setup should be done in the DNS dashboard of your provider. Here are a few examples: - Cloudflare: Go to the DNS tab. - AWS (Route 53): Go to the Route 53 service and edit your hosted zone records. - Other providers: Just locate the DNS settings section and add a new CNAME record. If you're unsure, search for: “how to add CNAME in [your provider's name]”. 4. Request SSL certificate issuance Once your custom domain and CNAME are configured, contact the Akece support team to request the SSL certificate. You can either: - Send an email to [email protected] with the subject: “Issue SSL certificate for {your-portal-slug}” - Or message us on @akece.ai ⚠️ Average time for SSL activation is 1–2 business days. What happens behind the scenes? Once you point your domain to akece.help, Akece detects the request and validates the mapping via Heroku’s DNS infrastructure. This process includes: - Verifying that the custom domain (e.g., help.yourcompany.com) is correctly pointed. - Issuing and validating the SSL certificate with the support of partners like Cloudflare and Heroku. - Enabling secure redirect so your customers always access your Help Center via https://. Once everything is ready, your Help Center will be securely accessible at: https://help.yourcompany.com — with encryption, trust, and the seamless experience your customers deserve. Need help setting up your Help Center domain? Contact our team: 📩 [email protected] | 📱 @akece.ai