When you configure your Help Center with a custom domain, it's essential to ensure secure access — and that's where SSL comes in. SSL certificates protect your customers’ data and guarantee secure delivery of your content.
Akece provides free SSL certificates for all Help Center portals using a custom domain. Follow the steps below to configure it properly.
Step-by-step: Enabling SSL
1. Access your portal settings
If you haven't created a portal yet, go to Help Center → New Portal.
If your portal already exists, click Settings in the sidebar of your Help Center portal.
2. Add your custom domain
In the Custom Domain field, enter the address you’d like to use (e.g., help.yourcompany.com).
Then click Save Settings.
3. Point your domain to Akece
To make your domain work properly, you’ll need to create a CNAME record in your DNS provider's settings.
Example:
If your custom domain is help.yourcompany.com, add a CNAME record like this:
-
Name (Host):
help -
Target (Value):
akece.help
This setup should be done in the DNS dashboard of your provider. Here are a few examples:
-
Cloudflare: Go to the DNS tab.
-
AWS (Route 53): Go to the Route 53 service and edit your hosted zone records.
-
Other providers: Just locate the DNS settings section and add a new CNAME record.
If you're unsure, search for: “how to add CNAME in [your provider's name]”.
4. Request SSL certificate issuance
Once your custom domain and CNAME are configured, contact the Akece support team to request the SSL certificate.
You can either:
-
Send an email to [email protected] with the subject:
“Issue SSL certificate for {your-portal-slug}” -
Or message us on @akece.ai
⚠️ Average time for SSL activation is 1–2 business days.
What happens behind the scenes?
Once you point your domain to akece.help, Akece detects the request and validates the mapping via Heroku’s DNS infrastructure.
This process includes:
-
Verifying that the custom domain (e.g.,
help.yourcompany.com) is correctly pointed. -
Issuing and validating the SSL certificate with the support of partners like Cloudflare and Heroku.
-
Enabling secure redirect so your customers always access your Help Center via https://.
Once everything is ready, your Help Center will be securely accessible at:
https://help.yourcompany.com — with encryption, trust, and the seamless experience your customers deserve.
Need help setting up your Help Center domain? Contact our team:
📩 [email protected] | 📱 @akece.ai